BBC World Have Your Say discussion on language March 19, 2009
Posted by midnightzimadreams in Civics, Education, International Relations, Language, Life, Superfluous musings.2 comments
This is driving me crazy! The discussion stemmed from a postmaster in England, who (himself an immigrant) refuses to serve customers who can’t speak English because they tend to slow down the line and infuriate English-speaking customers who are in a hurry.
There are so many ignorant assumptions going into the argument for “forcing” immigrants to learn English (or whatever the local language of the host country is). First of all, you cannot force anyone to do anything they don’t want to do. After all, these host countries pride themselves in freedom of choice and expression, right?
Another assumption is that those people who do not speak the local language are choosing not to learn it. From my own immigrant experience I know that there are a million invisible reasons but very rarely is the reason that the individual is stubbornly refusing to put in an effort. Some of the discussion did go into the issues of cultural supression – for example in some instances women who are in forced marriages are held back by their own compatriots in order to control and suppress them – because language is power and liberation and would allow them to seek their rights.
People are just lazy?! Really!? An immigrant who took the plunge into moving to a new country (and often a new continent) went through a lot of trouble to get to where they are and have immense goals and aspirations. But the problem actually is that they work minimum wage jobs (like my father who started his career in the US working in a wood shop, wearing ear plugs 8 hours a day in the midst of loud machine noise). After a communication-deprived job for sometimes over-time, long days, they come home beaten and defeated, go to a restaurant where an arrogant owner sends them rudely away… well, what more in terms of motivation, energy, and drive do they need to keep defeating the continuing and omnipresent negative feedback and discouragement. How about some positive reinforcement and encouragement?
People are just stupid!? Wow! This has got to be the most ignorant (and stupid) assumptions! My parents were both engineers when we first arrived in this country, with nearly a decade of experience in the field. And I, at 15, was the only person in the family who spoke enough English to enroll my sister and myself in school. That was hurtful to my parents but they kept on pushing themselves and it did take them much longer to learn the language then their intelligence and already existing education would suggest simply because they had a family with young children to look after and they had to take those hard jobs that required no langauge skills and therefore offered to opportunity to learn English during the majority of their time in the work week.
People don’t want to learn it if they have been here for many years and don’t speak it yet!? Are you kidding? It took my father several years to become comfortable ordering a meal at McDonald’s simply because of the stigma of speaking broken English with an accent and because of his innate shyness. Nowadays, he is completely comfortable in any social situation and works as an engineer communicating constantly by e-mail, phone and in person with colleagues and customers. Should he have been kicked out of the country a few months, a few years into his experience because he was lagging according to some people’s standard?
People should go back to where they came from if they don’t speak the language after x amount of time? Hmmmmm… What if they are not here by their completely free will (the forced marriages come to mind, the elderly people whose children have brought them here, etc.)? What if they are a productive member of society within an immigrant community (essentially an island of culture and language within the greater host country)?
I dispise the argument from some who say “if I went to another country, I would definitely learn the local language.” It’s laughable because in my experience 99.9% of the time such assertions come from people who’ve never been abroad for longer than a vacation and when they did travel for vacation they went to places where English (or their comfort language) was spoken. And sure, maybe they picked up a dictionary and tried to order a meal in the local tongue. I wish they tried to get a job with a dictionary in hand. Or register their child for school. Or apply for healthcare insurance.
Oh, I also hate the “it’s simple, they just need to know how to order a (insert a culturally typical meal choice here).” Really? Well, I’d like to see that commenter go to Turkey and order a local customary meal, if that’s so simple. How about the fact that the “simplest” of things are foreign and completely strange here – cereal simply does not exist as a breakfast food (or any other kind of food) in many corners of the world. That’s pretty simple and basic, right? Microwaves. Clothes dryers. Dishwashers. Big Mac. Commonplace, simple things, right?
These arguments don’t even touch on the fact that we live in a global village today. The Internet, television, phones, satellites, etc. have brough US culture to the farthest, most remotes part of the world – or so Americans like to believe (don’t even get me started on the term US citizens like to use to describe themselves, ignoring the fact Canadians and Brazillians are also, technically, Americans). So, since our culture is so ubiquitos, why shouldn’t everyone else learn our ways? What about us learning all the other ways? I bet we’d get smarter, our lives will be more enriched, we will be more sympathetic, respectful of, and impressed with those of our compatriots who grew up speaking Swahili or German.
There was a gentleman who owns a Philly cheese steak food place and who hung a sign in his establishment that if you cannot order in English, you’d be served whatever was next on the grill, even if it isn’t what you intended to order. He thought that refusing the serve a customer because of language barrier was going too far, but his other customers would grow frustrated during rush hour if he tried to help one of the non-English speaking folks in line. OK, so those customers should take the effort to learn how to order a Philly cheese steak (the owner says it’s very simple – just choose what cheese you want on it and if you want onions or not, but then again, as someone who’s lived in the US for 12 years but only on the west coast, I’d be far more confused the immigrants who’ve lived in Philly for a few weeks and have had that local delicassy). OK, fair enough. But did the owner put in the effort to post that sign in the several languages that are most common to the local immigrant communities
? That’s an actual question, I didn’t hear that detail in the discussion on the radio.
I could keep ranting on, but these are just a few of the conversations racing through my head (with myself and with some of the discussion participants while I was trying to calmly listen to all points of view in this radio broadcast.
Why is customer service so poor? March 17, 2009
Posted by midnightzimadreams in Gibberish, Life, Superfluous musings, Work.add a comment
Why is customer service so poor so often nowadays? I’d imagine that in a time when customers are become a rare breed, any potential buyer would be treated with more deference than ever. But no, it seems that increasingly I run into rude, short, presumptuous people who assume that you are about to damage or steal the goods.
Oh, well, perhaps we are all on edge lately. There is plenty of anger and heavy helpings of blame to go around with the economy tanking, scarce jobs, tight budgets, health care woes, homes in jeopardy, and a worldwide crisis hitting nearly simultaneously all around. Perhaps everyone’s attitude should flip to the positive – and perhaps we can start as customers and maybe it’ll then rub off to the grumpy customer service reps. Finger’s crossed.
On a related (or not) tangent, I noticed tonight – when chatting with a friend I hadn’t seen in nearly 10 years – there were two things I didn’t consciously recognize before: 1) people grow apart, in just a few years, and really don’t have much in common, making any run-ins somewhat mildly uncomfortable, as you try to feel out each other for new character traits… shouldn’t be that way; that was probably more me than the other person’s approach; 2) I’ve been very stealthily avoiding to mention that I’ve been laid off – in any circumstances, really – from a career networking casual event, to job fairs, to catching-up encounters with friends. I am not sure how to analyze that exactly… I feel ashamed a bit, as though I wasn’t strong enough of a link in a company to be kept on… I know that’s not the case, but I can’t help the subconscious voice in my head. Maybe that’s the key to the full-force “recovery” we all need – a collective attitude change and a resurgence of self-confidence, power and determination.
In a puff of logic! March 11, 2009
Posted by midnightzimadreams in Uncategorized.1 comment so far
To borrow a clever metaphor from a good book, how is it possible that modern-day Republicans do not vanish in a puff of logic… or rather, a puff of oxymoronic statements: Pro life (read: women don’t have the right to choose abortion) and No government healthcare (read: the government has no business interfereing in you and your doctor’s decisons). Hmm… I can come up with so many examples, but this one just rang crisp when I was scanning this.
The tangential frustrations of unemployment March 11, 2009
Posted by midnightzimadreams in Family, Gibberish, Life, Superfluous musings, Work.add a comment
When you are unemployed and feel you’ve taken all the right steps, but the right opportunities just aren’t aligning yet, you begin to get frustrated. You try to catch yourself and take a deep breath every time exasperation creeps in, but it’s tough. Especially when loved ones – who only mean to help – begin suggesting the leadership phrases you should include in your resume, and where you could look for jobs, etc. You want to take it out on them for not giving you enough credit that you’ve done all of that legwork already, all of the preparation, all of the networking, all of the job application submissions with customized cover letters each… But you can’t, because it’s not fair. They mean well. And they themsevles have a good job … in this economy. It’s not a derision on your accomplishments, it’s a good-intentioned helpful hand. Take a deep breath. Pause. Think about that. And it’s probably better that you say nothing if all you can muster to say is either a knee-jerk overreaction or a sarcastic comment that would offend the helpful, sympathetic friend or relative.
I guess the tougher challenge is to keep up your own good spirits. But the answer is definitely not taking out frustration on those around you who are genunitely supportive, even if their way of demonstrating support frustrates you.
The whirlwind of inactivity March 9, 2009
Posted by midnightzimadreams in Gibberish, Life, Psyche, Work.add a comment
Lay offs are part of life, and a very common one of late. It has affected me in strange ways. At first, friends of mine were impacted. It was surreal and I wanted to help them, but I knew the workforce would be struggling for a while. When it was my turn, I had so much in terms of foreshadowing and forewarning that I had been wringing my hands for long enough to actually feel relieved when I finally knew the certainty. Then, the first reaction was guilt at that feeling. The second reaction, very strangely, has been complacency. Anecdotal this could be a blessing in disguise – giving the type of time one always wish they had to catch up on reading for fun, to research graduate school programs, to volunteer, to examine in-depth where to take the career track next. But that’s just anecdotal. After only a short while, one begins to feel restless, anxious to move on to the next productive phase of life and all of a sudden, even though one’s out of a job, the rat race feeling descends back almost mysteriously.
After a beautifully relaxing weekend, Monday morning started off with snow falling in such big rags the the wind was actually picking it up and raising it up before it sank lower than my third-floor window.
There are things that one does find time for that are useful – joining a massive social networking site that has been on the back burner for years and reconnecting with long-lost friends; actually catching up on for-fun reading; organizing the home abode, shifting furniture around, and resurrecting board games; re-energizing the gym membership with regular classes; cooking more; spending more quality time with family and friends, etc.
There is just one thing that appears to be on the back burner now – job and grad school research. Strange, isn’t it! And definitely very guilt-inducing. But for some reason, the most effort I have to put in is for this seemingly natural activity. I worry, most days, that I let the news cycle, Twitter, the blogosphere, overwhelm me with “there is no hope and there will not be hope for economic recovery for a long time to come” and find that it is futile to look. How sad that the deterrent is actually getting to me. Or perhaps it is an excuse? How awful would that be.